winery

our

terms and conditions

WINE PRICING, PAYMENT & REFUNDS

Stumpy Gully Vineyard Pty Ltd. (ABN 29 073 542 668) is an Australian business registered for GST. Stumpy Gully Vineyard Pty Ltd. is responsible for all wine sales.

Pricing is based in Australian Dollars and includes GST where applicable.

Credit card details are processed securely by PayPal. Our site uses SSL encryption technology to securely transfer your details to PayPal’s servers where they are processed, however NO credit card information is stored by Stumpy Gully Vineyard Pty Ltd.

When placing an order via the website or via phone with our Customer Service Team, you confirm that all the details that you have provided in completing the order and offer to purchase the liquor are true and correct.

It is a condition of purchase that you verify that you are 18 years of age or over. In placing the Order, you warrant to Stumpy Gully Vineyards Pty Ltd that:

a. You are over the age of 18 years and will produce evidence of age when requested at the time of delivery,
b. Any person that you are obtaining the goods for, or supply the goods to, is over the age of 18 years, and
c. You will not take or supply any part of your Order to any liquor-restricted area or community.

CANCELLATIONS
If you need to make any changes to or would like to cancel your Order, contact us on 1800 788 679 and we will discuss your options with you.

We may cancel your Order before delivery or collection in whole or in part. We may do this even if we have received payment from you or sent you a tax invoice. The circumstances in which we may cancel your order are if:
a. any of the goods are not available;
b. there was any error in the description of any of the goods in your Order or the price as advertised by us;
c. your order is in breach of this Agreement or any other relevant terms and conditions or is contrary to any law.
In the event that your Order is cancelled, we will endeavour to contact you as soon as possible, via one or more of your contact details supplied, to advise of you of the cancellation.

RETURNS AND REFUNDS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. The amount will be refunded using the same method of payment as the original transaction.

To organise a refund, please contact us via the contact page and provide us with your order number and a description of the problem.

DELIVERY
Stumpy Gully Vineyard will work with our carrier partners to deliver the goods to you at the Delivery Address provided. We will make our best effort to deliver within the time agreed with you, however events beyond our reasonable control may occur from time to time which means that these delivery times may not be met. If this occurs, we will endeavour to contact you to arrange an alternative delivery time.

Anyone at the Delivery Address (or upon collection) who receives the goods shall be presumed by Stumpy Gully Vineyard to be authorised to receive the goods. Delivery of liquor will be subject to liquor licensing requirements and will not be made to premises which are declared to be restricted areas or premises or to persons who are under 18 years of age or deemed to be unsuitable. If the person receiving the goods is unable or unwilling to provide satisfactory evidence of proof of age, or we believe that they are acting for or on behalf of a person who we consider may be unsuitable for any reason (including because they are under 18 years of age), we may refuse to deliver the goods.